At Bürstner, we do everything we can to supply spare parts quickly and efficiently. However, this is not always possible due to the complexity of a leisure vehicle with its several thousand parts. Delivery times can therefore vary considerably and in some cases may be somewhat longer.
Overview of factors influencing the delivery time
The most important factors that influence the delivery time include
Stock at Bürstner: If the required spare part is in stock at Bürstner, it can usually be dispatched promptly.
Availability at the supplier: If a part is not in stock, it must first be ordered. This can extend delivery times.
Special orders: Special requests or rare parts can also extend the delivery time.
Fabricated parts: Customised items, such as textiles or upholstery, require additional time for production.
Logistics and shipping: Transport routes and external service providers also influence the duration.
Dealing with delays in spare parts orders
Delays can occur and are often due to various factors. To ensure a smooth process, please note the following steps:
Information about orders: If you have any questions or uncertainties regarding your order, it is advisable to contact the specialist retailer directly. He has all the necessary information and can take the necessary measures in the absence of confirmation by seeking clarification from the relevant specialist department.
Confirmation and delivery status: The specialist retailer receives an order confirmation and can determine the current delivery status and the expected delivery date and forward this information to you.
Why not contact Bürstner directly? Bürstner does not offer direct sales of spare parts. It is important to note that all spare parts requests and purchases must be processed through authorised dealers to ensure the quality and compatibility of the parts.
💡 Our tip
Always keep in close contact with your contractual partner to ensure you receive the information you need quickly if you have any questions about your order. Early replacement saves you from unnecessary waiting times and ensures better planning of your camping adventures.
This website uses automatic translations. Please excuse any errors. In case of doubt, the original German version applies.