As the owner of a Bürstner, you understandably pay attention to every detail - especially when it comes to moisture or other abnormalities. However, not everything that seems unusual to you is automatically a warranty case. A good example of this is moisture in the space between the windows and the habitation door.
Moisture - a natural effect, not a defect
Condensation in the space between the window and the habitation door is often caused by temperature changes and high humidity. This physical process is normal and usually disappears on its own - without you having to intervene. Condensation does not indicate a leak and is therefore not covered by the warranty conditions. Moisture can enter and condense, particularly in the case of hollow chamber and double-glazed windows, as the space between the panes is not hermetically sealed. This is also an explainable behaviour and not a warranty case.
What does the guarantee really cover?
The Bürstner leisure vehicle warranty protects you in the event of genuine technical or structural defects, such as:
- Leaks that lead to water ingress
- Defects in windows, doors or flaps
- Faulty electrical or mechanical components
- Material or processing defects
Not covered are natural or usage-related phenomena such as
- Condensation
- Noise due to material expansion
- Slight colour changes due to UV exposure
- Odours of new materials
Damage caused by improper use or self-inflicted damage is also not covered by the warranty. (For example: Windows can tear open in strong gusts of wind if they were not closed properly, and cracks can occur, especially near the fixings. Cracks can also occur if unsuitable cleaning agents are used to clean the acrylic glass)
What to do in the event of a suspected defect?
If you believe that there is a genuine defect, you can easily arrange for a warranty check: Contact an authorised Bürstner dealer by phone or email, describe the problem as precisely as possible - ideally with photos - and have relevant documents such as your proof of purchase or the warranty certificate ready. The dealer will then check whether there is a warranty claim and discuss the next steps with you.
💡 Our tip
If you are unsure about any unusual phenomena, do not hesitate to contact your Bürstner service partner or check our Help Centre. Camper forums also offer valuable insights and practical tips from other vehicle owners.
This website uses automatic translations. Please excuse any errors. In case of doubt, the original German version applies.