Your Bürstner motorhome will accompany you on many wonderful journeys. It is also used quite normally - and you can see that at some point. This is particularly easy to recognise on the floor covering, as it is subjected to daily wear and tear. But what is still "normal" - and what could be a fault for which Bürstner will cover the costs?
What is normal wear and tear?
If you are regularly travelling with your motorhome, it is inevitable that the floor will show signs of wear over time. This is quite normal and is called wear and tear. Typical examples are
- Scratches due to shoes or furniture
- Discolouration due to sunlight or cleaning agents
- Small waves in the floor due to temperature differences
- Material fatigue after many years
These things are caused by normal use and are not covered by the warranty. Bürstner uses high-quality materials to ensure that such wear and tear lasts as long as possible.
What is a genuine complaint?
Sometimes it happens that the floor shows problems after a short time - even though you have done everything right. Then it may be a technical problem. Examples of this are
- Bubbles or detachments in the floor
- Layers dissolve from each other
- The adhesive does not hold properly
- A material defect that occurs in many vehicles
Bürstner examines such cases closely. If it is clear that the fault has not been caused by long-term or incorrect use, it can be rectified under warranty or as a gesture of goodwill.
What about the statutory warranty?
As a buyer in Germany, you automatically have a statutory warranty of two years. This means: If there was already a problem at the time of purchase, the dealer must fix it. This rule applies independently of the Bürstner guarantee and is particularly important for you.
What does it look like after several years?
After around 4 to 5 years, many parts in the motorhome - including the floor - show clear signs of wear. During this time, it becomes more difficult to find an accommodating solution, because:
- Normal wear and tear is not covered
- Even with genuine complaints, the chance of goodwill decreases
- Only if you can document well that it is a material defect, there is still a small possibility
Goodwill - a voluntary help
Goodwill means that Bürstner voluntarily accommodates you - for example with a repair or a price reduction. This is not an obligation, but a decision on a case-by-case basis. Especially after several years of use, goodwill is only possible in special cases.
💡 Our tip
To keep your motorhome looking good for a long time, regular maintenance is worthwhile. Make sure you clean your vehicle well, avoid aggressive cleaning agents and have it checked regularly. This allows you to recognise potential problems at an early stage - and can often fix them easily.
This website uses automatic translations. Please excuse any errors. In case of doubt, the original German version applies.