If you are trying to connect your devices to the myBürstner app, there may be various reasons why pairing (connecting devices via Bluetooth and the app) is not successful.
Possible causes at a glance
There are several factors that can cause pairing problems:
- Smartwatch: An actively connected Apple Smartwatch can interfere with Bluetooth pairing due to signal conflicts.
- App-Version: An outdated version of the myBürstner app leads to compatibility problems.
- Schriftgröße: If the font is oversized, the "Connect" button is hidden and therefore difficult to access.
- Konnektivität: Weak internal reception, a large distance between the devices or a control unit (SCU) that is not switched on correctly or is not operating in normal mode can affect Bluetooth performance.
Solution approaches
Here are some steps you can take to resolve the problem:
- Hardware check (SCU): Make sure that the SCU is switched on correctly, is working in normal mode (1 second, 2x green indicators) and restart it if necessary.
- Remove old Bluetooth entries: Go to the mobile phone Settings and open Bluetooth. If a device with the name Bürstner000xxx is displayed, remove it.
- Check the Bluetooth settings: Switch Bluetooth off and on again and activate and deactivate flight mode in the mobile phone Settings.
- Check the app permissions: Make sure that the myBürstner app is activated under Privacy & Security for both Bluetooth permissions and location services in the mobile phone settings.
- Neustart: Switch your mobile phone and the SCU completely off and on again.
- Updating the software: Install the latest version to fix possible problems.
- Create new connection: Make a new connection (pairing) via the app by scanning the QR code and following the steps within 30 seconds.
When is professional help necessary?
If the problem persists after carrying out these steps, it is advisable to contact a Bürstner service partner with a detailed description of the steps carried out.
💡 Our tip
Regular updates and connectivity checks significantly reduce pairing problems.
This website uses automatic translations. Please excuse any errors. In case of doubt, the original German version applies.