Your satellite antenna won't retract and you're faced with an obstacle? No problem – This guide will help you to quickly find the cause and take simple steps to rectify the problem. Find out what you can do yourself and when it makes sense to seek professional help. Let's get your system back on track!
Common causes
- D+ signal missing: This signal ensures that the system retracts automatically when the engine is started.
- Insufficient power supply: An unstable 12 V voltage from the battery or a defective fuse can impair the function of the satellite antenna.
- Bedienfehler: The system is not working correctly due to incorrect operation.
- Defective components: Mechanical or electrical parts of the satellite antenna may be damaged or worn, resulting in malfunctions.
Proposed solutions:
- Remedy insufficient power supply: Check the fuses and the battery condition. It often helps to stabilise the 12V supply via the 230V shore power to eliminate possible voltage problems.
- Remove operating errors: Check the settings in the TV menu and use the remote control to set all the necessary options to control the satellite antenna. Use the operating instructions to ensure that all steps are carried out correctly.
- Restart required: If your satellite antenna does not retract automatically, restarting the system could be the solution. Disconnect the 230 V supply (shore power) and switch off all systems, just as you would when you set off. Then start the motor and wait 1-2 minutes to activate the D+ signal. If the system still does not respond, a comprehensive restart is helpful. Switch off the main control panel of your motorhome to deactivate the electronics and set the battery disconnection switch on the EBL to "OFF" and wait at least 15 minutes to reset all data. After the waiting time has elapsed, activate the battery disconnection switch, switch on the main control panel and ensure that all systems start up properly. This restart can help to put the satellite antenna back into operation.
When nothing works at all: Disassembly in an emergency
If the satellite antenna no longer retracts and you need to ensure that you can continue driving, you can carefully dismantle it yourself. The possibility of disassembly depends on the manufacturer and model:
- Teleco: The satellite antennas from Teleco (e. B. FlatSat Easy, Smart, Classic) are generally easily accessible. The bowl and the jointed arm are usually screw-connected and can be removed with simple tools (e.g. B. Spanner). For end customers, disassembly is possible without specialised knowledge.
- Ten Haaft (Oyster): Disassembly at Ten Haaft is also feasible for non-professionals. Most models have two main screws that fix the jointed arm in place. In addition, the cable connections are often fitted with bayonet connectors that can be easily detached.
- Kathrein: Caution is advised here. Some models are additionally glued or have a more complex installation. Dismantling is not easy with all variants and should be left to a specialist workshop if in doubt.
- Megasat: The satellite antennas from Megasat (e. B. Caravanman, Campingman Auto) are usually equipped with a simple screw system. Mechanical disassembly is easy for end customers to carry out without having to touch electrical components.
It is important to note that this solution is only intended for absolute emergencies and must be carried out with caution. No electrical work is required, only mechanical loosening of the parts. If you are unsure, contact the service hotline of the manufacturer of your satellite antenna for direct and reliable support.
⚠️ Safety note
Driving with the satellite antenna extended can cause serious damage to the roof. There is also a risk that the satellite antenna will tear off completely and endanger the traffic behind. Avoid at all costs and ensure that the system is retracted before every journey.
💡 Our tip
If you are unsure and the system is not responding, contact a Bürstner service partner or the service hotline of your satellite antenna manufacturer directly. This gives you optimum security and expert support.
This website uses automatic translations. Please excuse any errors. In case of doubt, the original German version applies.